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Click below for the updated manual. How do I
know if you received my payment? Where do I
return the item for an exchange?
Mp3 and Mp4 Players Where to begin. Plugging in your Mp3/4 Player Where can I
download music from?
Please check your paypal account and you will be able to view your receipt. You may also find the payment receipt in your email inbox.
Please view your paypal receipt for tracking information. This is actually a delivery confirmation number that may only show in the tracking system once your item is delivered. The average shipping time for 1st class mail is 2-5 days and Priority Mail is 2-3 days. Please allow 24 hours for us to process your order once payment is received.
http://www.limewire.com/english/content/home.shtml http://www.kazaa.com/us/index.htm Other P2P (Peer 2 Peer) Music and Video sites are available. Please do a search on Google using the keywords P2P File Sharing. I-TUNES are not just for IPODS, check here to find out how to use I-Tunes with your mp3 mp4 players. http://ita.sourceforge.net/index.html
Please visit the following links for more details.
If your screen is going black or blank then most likely it is going into sleep mode. Follow steps 1-4 to remedy this problem. 1. You must set the clock/time on the player first. This is really important otherwise it won't work. 2. After that, go into your "LCD Set" menu and change the "black" (it might be called "darkle" or similar on some players) to the number ZERO (lowest number). 3. Now go into your "Power Off" and set the "Off Time" and "Sleep Time" to number ZERO as well. 4. The most important thing on most of these players is that you have to turn off the player by pressing down on the "play/pause" button. DON'T use the "On/Off" switch as this will reset your clock settings back to default!
Please visit the following link. Also see Upgrade Firmware
Converting Music and Video
Files Please visit the following link.
If you still have questions after viewing the faq on this page then please use the "contact us" link on the store page you purchased the item from. All emails will be answered within 24 hours or less excluding for weekends.
If you are having problems with a product here are some specific help pages that may help you to determine if the product is defective. Please review the link that pertains to the item that you purchased if there is one before proceeding to the return item form.
To exchange your item please return to the following address. Please remember to use the return item form so we can replace as quickly as possible. We will usually ship a new replacement item within 24 hours of receipt. Remember to include a return item form, and a description of the problem, there is a link at the bottom of this page. The returned item must have a return item form submitted prior to returning the item and a copy of that form included with the returned item. Otherwise there will be a delay until we can identify where it came from. Return the defective item only, without the box and accessories to:
Please note: Prior to returning an item for a refund. If a refund is for defective items instead of exchange. Only the actual item cost is refundable and will exclude all shipping and handling charges. If the item is not defective a 10% restocking charge will be deducted from the refund amount also. For your item to qualify for a refund the item will need to be complete with the retail package and in unused condition. Remember to include a return item form, and a description of the problem, and/or reason that you are requesting a refund, there is a return item link at the bottom of this page . Once receiving confirmation that your refund will be issued, please send to the following address: David Thornton
If you purchased your item on ebay then an extended warranty was offered by Square Trade™ for a small fee. Square Trade™ is a third party warranty and is not handled by us. You must contact square trade in regards to that warranty. If there was a warranty for your item in the description on the web page or store where you purchased the item. All warranties are handled here. Please follow the return instructions as outlined above. For a 1-YEAR REPAIR WARRANTY register now using the link at the bottom of this page.
Return Item
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